Privacy Policy for Lumina Bites

Lumina Bites ("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our online platform and catering services. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Singapore's Personal Data Protection Act (PDPA).

1. Information We Collect

We collect various types of information to provide and improve our catering services and manage our website effectively.

• Personal Data You Provide Directly: This includes information you give us when you make an inquiry, request a quote, book our services, or communicate with us. Such data may include:
  • Your name, company name (if applicable), and contact details (email address, phone number).
  • Event details, such as date, time, location, and guest count.
  • Dietary preferences, restrictions, allergies, or special requests related to menu creation and meal preparation.
  • Payment information (processed securely by third-party payment processors, we do not store full payment card details on our servers).
  • Any other information you choose to provide in your communications with us.
• Information Collected Automatically: When you visit our online platform, we may collect certain information automatically:
  • IP address, browser type, operating system, and unique device identifiers.
  • Pages viewed, referring/exit pages, and clickstream data.
  • Cookies and similar tracking technologies (please see our section on "Cookies and Tracking Technologies" below).

2. How We Use Your Information

We use the collected information for various purposes, primarily to deliver our catering services and enhance your experience.

• To Provide and Manage Our Services:
  • Processing your inquiries and facilitating online booking requests.
  • Creating custom menus and catering plans based on your preferences and dietary needs.
  • Managing event logistics, preparation, and delivery of catering services.
  • Processing payments and sending service-related communications.
• Communication:
  • Responding to your questions, comments, and requests.
  • Sending confirmations, updates, and other important information related to your bookings.
• Website Improvement and Personalization:
  • Analyzing website traffic and usage patterns to improve functionality and content.
  • Personalizing your experience on our site by remembering your preferences.
• Legal Compliance and Protection:
  • Complying with legal obligations, such as accounting and tax requirements.
  • Protecting our rights, property, or safety, and that of our clients or others.

3. Disclosure of Your Information

We may share your personal information with third parties only in specific circumstances and in compliance with data protection laws.

• Service Providers: We may engage trusted third-party companies and individuals to perform services on our behalf, such as payment processing, website analytics, and IT support. These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure data storage practices. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal information under certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Object: You have the right to object to our processing of your personal information under certain conditions.
• Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We may require you to verify your identity before processing your request.

7. Cookies and Tracking Technologies

Our online platform uses "cookies" and similar tracking technologies to improve your browsing experience. Cookies are small data files placed on your device. We use them to:

• Remember your preferences and settings.
• Analyze website traffic and usage.
• Provide certain functionalities.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our online platform.

8. Links to Other Websites

Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our services are not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with personal information, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Lumina Bites

98 King's Drive, Singapore, 268172